37 Operational Improvements for Small Businesses: Practical Ideas to Boost Efficiency and Growth – Paperback

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by Ron Parker (Author)

For the past 25 years, Ron Parker has lectured, written and consulted in the field of Business Operations Improvement. The articles in this book are a brief digest and sample of the most valuable lessons learned on such topics as: Metrics – Technology Integration – Accountability and Motivation – Roles & Responsibilities – Operations Methods, Procedures & Work Flow – Customer Service & Call Center Operations – Sustainable Customer Service and Support – Reduction of Scrap, Re-Work and Returned Product – Quality Data Analysis & Reporting – Decision Support and Back Office Processes – Scheduling & Work Force Management – Operations Process Knowledge Management – and more.

Author Biography

Ron Parker is a Business Operations Turnaround and Improvement consultant.

Number of Pages: 156 Dimensions: 0.33 x 8.5 x 5.5 IN Publication Date: June 22, 2011

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